Shipping and Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
If you order has shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
We’re also an online retailer providing competitive prices on paramedical products. We aim to provide a memorable experience when you shop on our online store by offering quality products with top-rated customer service.
We distribute worldwide via FedEx, UPS, and First-Class Priority Mail.
We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best paramedical products available.
Quality is of paramount importance. Kosma-Kare is MDSAP Certified (ISO9001:2015 and ISO13485:2016). We have the most modern, high speed, technologically-advanced machinery. A team of in-house engineers ensures it remains that way. At Kosma Kare we don't control quality, we manufacture it.
If you have any questions about our products, or if would like to check the availability of an item, please use the “Contact Us” page to get in touch.